Matt Beecher

CEO

CEO of Vault

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Vault – frequently asked questions

Student Loan Genius to Vault – a few frequently asked questions.

Employees

 

Where do I go to log in to my account?

You’ll log in to your account at app.vault.co as usual with your existing login credentials.

Do I need to recreate my account?

No, your existing account will work. You’ll log in with your existing login credentials at app.vault.co.

Do I need to re-enter my student loan information?

No, all of your previously imported student loan information will remain on file.

Will this affect contributions from my company?

If you have access to Vault Pay and you have already added your student loan contribution information, your contributions will continue to be sent out.

Do I need to log in to my portal and update anything?

No, your account will not be changed. You’ll log in with your existing login credentials at app.vault.co.

What is the new customer service contact information?

You can now contact genius@vault.co if you need any support or help with your account.

What if I try to access the Student Loan Genius benefit?

The Student Loan Genius benefit URL (app.studentloangenius.com) will automatically redirect to Vault’s benefit URL (app.vault.co).

Have a question that isn’t answered here?

Please contact genius@vault.co

Why the name change?

Vault was born out of the desire to solve a very real and increasingly suffocating financial problem affecting an overwhelming majority of employees: student loan debt. We’re committed to helping employers work with their employees to tackle student loans through contribution programs, education and expert consulting. Our insights, technology and ambition combine to help employees get a jump start on their tomorrow, turning HR into debt-busting heroes whose work in rebalancing debt helps to gain and retain the best employees.

We may have applied a fresh coat of paint, but you can be reassured that our foundation is as rock solid as ever. We get down into the trenches to ensure results that give our clients an advantage in the marketplace. This attitude and drive is at the center of everything Vault does.

 

Employers

 

Has Vault been purchased or taken over by a new company?

Vault has not been purchased or taken over by a new company. We may have applied a fresh coat of paint, but you can reassured that our foundation is as rock solid as ever.

Do I need to make any changes on behalf of my employees using the benefit?

Vault will be providing your HR team with the new login link for your employees to access Vault’s products. The new benefit URL will be app.vault.co. If they attempt to access our platform with any prior link provided, they will be redirected to the new site.

How do my employees connect with your support team?

Employees can connect with our support team by emailing genius@vault.co

What if my employees email the old support address of genius@studentloangenius.com?

The email will be routed to our new support address of genius@vault.co

Have my company’s employees been notified?

Yes, all employees who have received invitations to or accessed the benefit before will receive an email and an in-product notification about the rebrand to Vault.

What happens if my employees try to access the Student Loan Genius benefit?

The Student Loan Genius benefit URL (app.studentloangenius.com) will automatically redirect to Vault’s benefit URL (app.vault.co).

Why the name change?

Vault was born out of the desire to solve a very real and increasingly suffocating financial problem affecting an overwhelming majority of employees: student loan debt. We’re committed to helping employers work with their employees to tackle student loans through contribution programs, education and expert consulting. Our insights, technology and ambition combine to help employees get a jump start on their tomorrow, turning HR into debt-busting heroes whose work in rebalancing debt helps to gain and retain the best employees.

We may have applied a fresh coat of paint, but you can be reassured that our foundation is as rock solid as ever. We get down into the trenches to ensure results that give our clients an advantage in the marketplace. This attitude and drive is at the center of everything Vault does.

Where can I find Vault collateral?

All clients and customers will receive new Vault collateral via email from our support team.

Is this a branding change or an official legal name change?

Our legal name remains Student Loan Benefits, Inc. We are now doing business as Vault.