Romy F. Parzick is the Chief Operating Officer of Vault. She oversees operational excellence across Vault with a focus on backbone operations including client relationships, customer success, new customer implementation, and end-user adoption. Previously, Parzick led operations and client experience for the commercial division of NetSpend, a leading prepaid card provider. Additional experience also includes her thought-leadership, research, and consumer advocate initiatives at the Center for Financial Services Innovation and her role as as Executive Vice President of a leading Community Development Financial Institution. Romy is a First Movers Fellow with the Aspen Institute. She holds an MBA from the Fuqua School of Business at Duke University and a B.S. from Carnegie Mellon University.